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Seeing and understanding important business and IT information is a critical challenge.

Meeting this challenge can be achieved with diagramming tools that help you organize and simplify business process complexity.

Whether you’re capturing existing business processes or analyzing your supply chain, you need to leverage tools that make it easier for business and IT users to map processes and share business insight across your organization.

Furthermore, by using standardized notations you can help all process participants build diagrams that conform to standards and make complex business process information easier to understand.

But, getting the entire picture requires a clear and complete view of your business processes at both a high-level perspective as well as a more detailed look into you data.

We interview Chris Crane to gain Microsoft's perspective on Business Process Management .