NWP Extends Accenture Application Outsourcing Agreement

August 14, 2008

NWP Services has extended its outsourcing agreement with Accenture to 2018. NWP is a provider of financial transaction processing solutions for resident utilities billing and payment-processing services to the multi-family housing industry in the United States.

The agreement extends by three years a 10-year outsourcing agreement Accenture signed in 2005 to provide NWP with software development and software support services related to NWP’s customer care and billing information functions.

Accenture will continue to provide NWP with technology services including software development and support, batch and production infrastructure operations, systems performance and tuning, and Web development. Accenture will leverage its utilities industry expertise, project-management capabilities and experience implementing large and complex utility billings systems to help NWP introduce product offerings more quickly, expand its product features while enhancing the level of customer service.

“Accenture has provided tremendous value to NWP since 2005, helping us keep abreast of technology and IT best practices and enabling us to consistently provide multi-family owners and managers with top-quality, cost-effective services," said Jim Charles, NWP senior vice president. "Partnering with an industry leader like Accenture allows NWP to continue to streamline resident billing and utility management processes for our customers.”

Michael Piechowski, a senior executive in Accenture’s Utilities practice, said, “We are delighted with the extension of our relationship with NWP and look forward to continuing to help them increase operational efficiency, manage costs and improve service to residents and property owners alike — ultimately enabling them to further extend their leadership in the multi-housing industry."