Whether you are a company with a small or large customer service workforce or managing hundreds to millions of assets, leveraging technologies to manage your employees, assets and business operations in a more efficient manner is the best way to gain a competitive advantage.

If you are faced with shrinking margins, internal and external pressures, new competition or direct sales channels, and in some cases new government regulations, the goal remains the same – better customer service and greater customer retention.

We interview Mike Stramaglio to gain insight into achieving business growth through remotely managing workers and assets.