HCL Technologies Wins 5 Year Electrolux IT Infrastructure Management Deal

February 22, 2010

HCL Technologies has signed an IT Infrastructure Management engagement with Electrolux.

The scope of this five year engagement covers support of workplace services for Electrolux including proactive monitoring and management of network, servers, IT security and end user computing environment in 12 countries in the APAC region including Australia.

“We wanted to offer a standardized service to Electrolux operations in Asia Pacific without increasing costs. In HCL we found a partner that understands standardization of services and has an ability to support the business locally across the region” said Bertil Norberg, Electrolux Group CIO. “We look forward to leveraging HCL’s tools, processes and best practices to reach our business objectives.”

HCL will deliver these services to Electrolux through its Global Delivery Centers in India and Malaysia and onsite services strengthened by a robust partner eco-system. It will be providing multilingual helpdesk services in languages including English, Vietnamese, Thai and Bahasa (Malaysia & Indonesia) to Electrolux end-users across Asia Pacific.

“We are confident that our scalable and localized delivery set-up combined with our focus on reducing operational cost will increase the effectiveness of Electrolux IT spend”, said Pradeep Bindal, Senior Vice President & Worldwide Head of Sales, Infrastructure Management & Transformation Services, HCLT ISD.