Providence Health & Services Selects Compuware Vantage for EHR

February 9, 2010

Providence Health & Services Washington Region has selected Compuware's EHR Service Delivery Solution — powered by Compuware Vantage — to improve the performance and availability of its clinical applications. With real-time visibility into clinician experience, Providence Health & Services can now proactively resolve performance issues before they impact patient care while also improving system adoption with clinical staff.

Providence Health & Services Washington Region is part of a 27-hospital healthcare system located in Renton, WA. As one of the nation's largest non-profit integrated healthcare systems with more than $4 billion in assets, clinical application performance is a continuous focus for the organization.

With more than 10,000 employees in Western Washington, approximately 7,500 clinical staff (physicians, nurses and ancillary technicians) utilize their clinical applications. To provide patients with the highest quality of care, the clinical staff need those systems to work flawlessly 24/7, outage-free. The Providence IS team knew they needed an end-to-end application performance management solution that monitors end-user experience from the perspective that matters the most—that of the physician/clinician. That's when they turned to Compuware.

"Compuware EHR Service Delivery will help meet our business needs by providing the needed data around the performance of our critical applications," said Curt N. Kwak, Chief Information Officer of Providence Health & Services Western Washington Region. "This end-to-end visibility will enable us to be more proactive and definitive in the way we support our application users and in turn, will allow the clinical staff to provide exceptional patient care, which is part of the regional Transformational vision."

Compuware's EHR Service Delivery ensures clinical applications deliver the consistent, high-quality experience from the clinician's perspective that is required to maximize productivity and minimize risk to patients. The solution captures performance data across all infrastructure tiers ensuring optimal EHR performance.

"Poor performance and unexpected downtime diminishes overall hospital productivity and jeopardizes patient care," said Larry Angeli, Vice President, Compuware Healthcare Solutions. "Healthcare organizations like Providence Health & Services can cut the risk of these scenarios significantly by maintaining optimal performance and availability with Compuware's EHR Service Delivery solution. Now Providence Health physicians and clinicians can be less concerned about system outages and focus more on providing quality care to patients."